Empathy and Software

Slashdot Comment:
In short, the big problem is not that machines are thinking like humans, but that humans are thinking like machines.

While working with user databases, I find it's easy to forget that for every user ID, there is a real, thinking human. A person, an individual, a personality, a living body.

Multiply that by the number of users...

It takes a lot of empathy to make user-friendly software.

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